Refund & Returns Policy
Effective Date: July 25, 2026
Welcome to Shoppyzone.co.uk. We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
1. Return Period
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, your item must:
- Be returned within 30 days of delivery.
- Be unused or in the same condition in which you received it.
- Include all original packaging, accessories, and documentation where applicable.
- Not fall under any non-returnable category listed below.
Unfortunately, we cannot accept returns or issue refunds for requests made after the 30-day return period.
2. How to Request a Return
To start a return, please email us at:
Please include the following information:
- Your order number.
- The reason for your return.
- Clear photographs of the product, including any damage or defects (if applicable).
- Your full name and contact details.
Our support team will review your request and provide return instructions if your return is approved.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved, the refund will be processed to your original payment method. Depending on your payment provider, it may take several business days for the funds to appear in your account.
4. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at refund@shoppyzone.co.uk.
Please attach clear photos of the item and packaging so we can investigate and resolve the issue promptly.
5. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, or legal reasons. This may include:
- Personal care or hygiene products that have been opened.
- Items that have been used, damaged by misuse, or altered after delivery.
- Gift cards or digital products, where applicable.
- Any products clearly marked as non-returnable.
6. Return Shipping
Unless the item is faulty, damaged, or sent in error, customers are responsible for the cost of returning the item.
If the return is due to our error or a defective product, we will provide appropriate assistance regarding return shipping.
7. Contact Us
If you have any questions regarding our Refund & Returns Policy, please contact us: